Recovery coaching
We provide assistance for participants to build capacity and resilience through strong and respectful relationships to support people with psychosocial disability to live a full and contributing life.
This support is designed to be able to maintain engagement through periods of increased support needs due to the episodic nature of mental illness.
Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.
Please contact us for more information!
What is support work?
Support work is hands-on, day-to-day assistance that helps you live the life you choose. A support worker is someone who helps you with everyday tasks — not by doing everything for you, but by working alongside you so you can do more independently over time.
At Snapdragon, your support worker gets to know you — your routines, your goals, and the way you like to do things. We match you with someone who fits your personality, not just your schedule.
What's included
Personal care
Grooming, hygiene, and morning/evening routines.
Meal preparation
Planning, cooking, and assistance at mealtimes.
Community access
Getting out, social activities, and appointments.
Domestic assistance
Cleaning, laundry, and household tasks.
Skill building
Independence goals and life skills development.
Transport
Safe travel to work, appointments, and social outings.
Why families choose Snapdragon
Worker matching
We find the right personality fit, not just availability
Consistent workers
Same faces, no constant changeovers
Trusted Care Team
All workers are police-checked, NDIS Worker Screened & first-aid trained
Responsive team
Reachable by phone or app
Always in the loop
Progress notes shared with your plan manager
We come to you
Support delivered in your home, your community, and on your schedule
Our support worker has been with us for over a year. He knows exactly what our son needs and always shows up with a smile. It's made such a difference to our whole family.
John Roberts
Parent of NDIS participant · Albury Wodonga
Frequently asked questions
How do I know my support worker is a good match?
We take matching seriously. Before we introduce a support worker, we consider your personality, interests, communication style, and goals — not just your availability windows. If the fit isn't right, we'll find someone who is. No pressure, no awkwardness.
Can I change my support worker if it's not working out?
Absolutely. You're always in control. If something doesn't feel right — for any reason — just let us know and we'll arrange a new match as quickly as possible.
Is support work covered under my NDIS Core Supports budget?
Yes. Support work is funded under Core Supports — Daily Activities (line item 01_011_0107_1_1). If you're unsure what your plan covers, our team can help you work through it, or we can liaise with your Support Coordinator directly.
What areas do you service?
We're based in Albury Wodonga and support participants across the surrounding region. Contact us to confirm availability in your area.
Ready to get started?
Talk to our team - no pressure, just a friendly chat about how we can help
AREAS WE SERVE